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Terms & Conditions

Introduction

Refer Scientific has endeavoured to provide accurate and current information in the content of this website. We reserve the right to make changes and corrections at any time, without notice. By using this site, you agree to be legally bound by these Terms and Conditions. If you do not agree to be bound by these Terms and Conditions, you should not use this site.

Images and descriptions on this website are as representative as possible, but some items may differ slightly from that depicted to due manufacturers’ design or model changes.

Ancillary equipment used in images may not be included with the actual product. Please check the product description details for exact specification prior to ordering.

Disclaimer

In no event shall Refer Scientific be liable for any direct, special, indirect, or consequential damages or any damages of any kind, including but not limited to loss of use, loss of profits or loss of data, whether in action in contract or otherwise, arising out of or in any way connected with the use of this website or the materials contained in, or accessed through, this website.

This site is established in the United Kingdom. Scottish law governs these Terms and Conditions and your use of this site. By accessing this site you agree to submit to the exclusive jurisdiction of the Scottish Courts in relation to any claim or dispute arising out of or connected with your use of the site.

Copyright

Except where indicated, all website materials, including but not limited to design, text, graphics, other files and the selection and arrangement thereof are the copyright property of Refer Scientific.

You may electronically copy and print hard copy portions of this web site (and materials) only for personal use or non-commercial use in the organisation where you are employed. All materials must not be modified and all copyright or proprietary notices retained. Any other type of use of the material from this website including commercial use, reproduction, distribution, display or performance is strictly prohibited unless prior written permission is given by Refer Scientific.

Access

We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion.

If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential.

We may disable your user ID and password in our sole discretion without notice or explanation.

Personal Privacy and Data Protection

Refer Scientific respects your privacy. The information that you provide us with, or that is gathered automatically helps us and third parties to monitor our service and provide you with the services that you have subscribed to. Any personal information that you submit through forms or emails will not be released to any third party without your express approval. If you have any concerns, questions or comments please contact us.

Third Party Sites

Refer Scientific does not share any personal or non-personal aggregated information with third parties.

Security

While we strive to keep the information that you supply directly or indirectly secure please be aware that the Internet is not a fully secure medium.

Usage of Information

If requested by a proper legal authority, and in compliance with local laws and regulations, we may submit any supplied information through this website to local or government authorities.

Policy Changes

By using our site you agree to accept this privacy policy and are aware that we may revise the policy from time-to-time. Any changes to this policy will appear on this web page.

Deliveries & Returns

Delivery Terms

We can only supply chemicals to trade users and professionals and only on receipt of official orders.

We deliver by our own transport within a 40 mile radius of Aberdeen (free of charge), by courier for other UK destinations (chargeable at cost) and by international air or sea freight for overseas customers (also chargeable at cost). Delivery costs are calculated at checkout.

We will endeavor to dispatch your order as quickly as possible, usually within 3-5 working days, subject to stock levels and cleared payment. If the dispatch of your order is delayed for any reason we will contact you. Orders are processed Monday to Friday during normal business working hours. Estimated delivery time is 48 hours once dispatched.

Reagents supplied by our partner, Sigma-Aldrich, can be shipped direct to our customers from Sigma's warehouses thereby ensuring next day deliveries to any UK address.

Please ensure that when accepting deliveries by carrier you sign for the number of boxes stated on the paperwork, as discrepancies cannot be rectified subsequently.

Price

All prices published may be changed at any time without notice. All prices for the products will be as specified. If no price has been specified please contact our Customer Service team for pricing information.

Hazardous Chemical Delivery Surcharge

Certain products may attract an additional charge for special packaging (eg Dry Ice), or Duty Charge (such as Ethanol). We will notify you of any such additional charge prior to processing your order.

Returns

Should an item need to be returned please contact our Customer Service team before returning.

When contacting us please advise the following:

  • Customer name and address, account number and order number
  • The description of the item you wish to return to us
  • The reason for your return

Items ordered in error may be returned and a credit given at our discretion. If the item you are returning is not faulty or incorrect then the cost of returning the item is your responsibility. In addition, the item is your responsibility until it reaches us.

If we have made a mistake with your order, we will be able to offer a refund or exchange and reimburse your postage costs, if applicable.

Sorry but we are unable to take back used items which are unsuitable. This is in addition to, and does not affect, your consumer rights.